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Frequently asked questions

Fineall Doll's FAQ page provides information on shipping, returns, care, and customization options for their lifelike reborn dolls.

No doubt it’s safe. Our goal is to make dolls with perfection, so that we can obtain various certificates easily, such as ASTM Certificate, Test report, EN71, Phthalates, Azo Dyes, Cadmium, SGS, ITS, BV and the praise of customers.

We have three kinds of material dolls. Please rest assured that these are safe and non-toxic.

  1. 100% soft silicone
  2. Vinyl.
  3. Cloth body (PP cotton filling)

We could do a reborn baby doll with the photo you provided. It will take almost 2 months, contact us if you are still interested.

Delivery Time = Processing Time + Shipping Time

Processing Time :

Less than 100 dolls: shipped in 7 days

More than 100 dolls: 14–25 days

1000 dolls or more: 30 days

Shipping Time is usually for 5–35 days. (The shipping time of your package depends on the shipping method you choose.)

We will notify you by email when the order is placed. The Express company is usually FedEx, Yun Express, or DHL. You can check your logistics information after the logistics information is updated. For more information about Shipping.

Sorry for the long wait, but your doll will worth the waiting.

Of course. If you accidentally damage your doll, you can buy new parts in our store. For more information click on reborn doll supplies. And if you want to dress up your doll, you can find the answer in reborn doll clothes.

Different series of dolls have differences in material, hair, eyes, and expressions, and the visible differences to the naked eye are size and skin color. You can choose your own reborn doll according to your preferences by specific labels.

We support most of the payment methods, you can prefer credit card or PayPal for payment.

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package.The online update of logistics information may be delayed for 1-2 days, please wait patiently.

Please don’t worry, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.